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Lead a team of 10–14 chatters across PH, IN, and ID time zones. Responsibilities: shift scheduling, quality scoring, hiring interviews, KPI reporting, and escalation handling. You will own the Asia-Pacific chatter budget and performance targets. Requirements: 4+ years OFM chatter experience, 1+ year in a lead role, excellent communication, experience with remote team management.
Key details about the role, expectations, and working setup.
Lead a team of 10–14 chatters across PH, IN, and ID time zones. Responsibilities: shift scheduling, quality scoring, hiring interviews, KPI reporting, and escalation handling. You will own the Asia-Pacific chatter budget and performance targets. Requirements: 4+ years OFM chatter experience, 1+ year in a lead role, excellent communication, experience with remote team management.
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