Head of Chatting — Department Lead

Role overview

Key details about the role, expectations, and working setup.

Executive-level leadership role overseeing 25+ chatters across all shifts and time zones. You will own the full chatter department: hiring, training, quality systems, shift scheduling, KPI frameworks, and revenue contribution reporting. Seat at the leadership table with direct access to the CEO. Requires 5+ years senior OFM chatter experience and 2+ years in people management.

Responsibilities

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Requirements

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Nice to have

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Skills, tools, and platform coverage

Skills

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Software

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Platforms

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Languages

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Hiring snapshot

EmployerApexFan Agency

SeniorityLead

Experience5+ years

Payment methodsNot specified

TimezoneFlexible

CountryGlobal

Work typeNot specified

Top languageLanguage fit not specified

Payment and work setup

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Application intake is open without a published cap.
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