Remote Chat Quality Auditor

Role overview

Key details about the role, expectations, and working setup.

Drift Media Studio needs a remote chat quality auditor to review chatter conversation logs, flag off-brand responses, score chat quality metrics, and produce weekly audit reports.

Responsibilities

Review randomly sampled chat logs weekly, apply a structured quality scoring rubric, flag escalation patterns, and deliver weekly quality audit summaries to the ops lead.

Requirements

Strong English reading and writing, structured evaluation habits, comfort with spreadsheet scoring templates, and attention to tone and brand voice standards.

Nice to have

Prior chatter or creator support experience and understanding of PPV conversation quality standards.

Skills, tools, and platform coverage

Skills

Caption WritingContent PlanningCoordinationData AnalysisReddit GrowthReportingTeam Operations

Software

BufferGoogle DriveGoogle SheetsLaterNotion

Platforms

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Hiring snapshot

EmployerOpal Social Agency

SeniorityMid

Experience1+ years

Payment methodsBank Transfer, PayPal, Wise

TimezoneRemote / EU or Americas overlap

CountryGlobal

Work typeContract, Freelance, Full-time, Part-time

Top languageEnglish · Fluent

Payment and work setup

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