Senior Retention Strategist

Role overview

Key details about the role, expectations, and working setup.

Horizon Creator Ops is looking for a senior retention strategist to lead fan lifecycle planning, design reactivation frameworks, audit PPV campaign outcomes, and coach junior chat operators.

Responsibilities

Lead fan lifecycle planning sessions, design and document reactivation frameworks, audit PPV campaign performance data, and provide structured feedback to junior chat operators.

Requirements

Senior-level retention or creator operations experience, strong English, data-informed decision habits, and experience coaching remote team members.

Nice to have

OnlyFans or Fansly senior operator background, experience building retention SOP libraries, and comfort presenting weekly performance data to creators.

Skills, tools, and platform coverage

Skills

PPV StrategyReactivationReportingRetentionSocial Media GrowthTeam Operations

Software

AirtableGoogle SheetsLaterNotionTelegram

Platforms

FanslyFanvueOnlyFans

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Hiring snapshot

EmployerHorizon Creator Ops

SenioritySenior

Experience3+ years

Payment methodsBank Transfer, PayPal, Wise

TimezoneUTC-5 to UTC+2 overlap

CountryGlobal

Work typeContract, Full-time, Part-time

Top languageEnglish · Fluent

Payment and work setup

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